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John Busby- Founding Business Partner CustomerCentric Selling®

                   - Managing Director BPA                   

                   - Founder and Executive Chairman BKC

                   

John is a CustomerCentric Selling® Founding Business Partner and is an experienced business leader helping organisations to enhance and develop their business performance through their most valuable asset: People.

 

He has held sales and general management roles in major corporates including ADP, MSA and Siemens prior to setting up his own businesses providing consulting and interim management services to organisations of all shapes and sizes working in most geographies and with multiple cultures.

 

His experience with his clients and teams reinforces his belief that, in order for businesses perform, the prime focus should be on developing their people, helping them to grow and perform to the best of their abilities and so helping their customers to succeed in a changing business environment. For this, there have to be relevant processes, enabling skills and talent acquisition and development processes in place with powerful technologies in support.

 

The Offerings from Business Performance Accelerators provide these capabilities.

John has a Diploma in Management Studies (DMS) from what is now Kingston University and is an experienced Interim Executive and sales turnaround specialist who leads the Outsourced Capabilities Practice.

 

Contact John now for an initial conversation so that he can learn about you and your situation and you can explore with him how you how you could use our capabilities to help your business perform through your people achieving superior business performance.

 

email:

jb@bkc.net

 

text + 44 7968 066 165

http://www.linkedin.com/in/johnbusby

 

 

 

About

Brian Male - COO and Head of Professional Services

Brian is a customer focused, results driven individual who places great emphasis on good leadership, communication and teamwork.

 

Brian has worked in IT service functions for software vendors and a management consultancy for over 25 years. In that time he has worked for major ERP and Human Resource suppliers and Price Waterhouse.

 

He is experienced in CustomerCentric Selling® as both a customer and coach and has successfully developed and implemented business and resource plans, created new business teams and led major services organisations responsible for large and small ERP/IT projects to major organizations in the private and public sectors and have had hands-on sales management roles.

 

Brian has led and operated in both direct and indirect sales management roles in EMEA, has a deep knowledge of the software vertical market particularly in the European territories.

 

A recent role was with Lawson software as Vice President EMEA for the Lawson S3 product line in EMEA serving the service sector business lines.  The role included strategic direction, new business development, channel management and client relationship management of all prospect and customer related revenue.

 

He has been responsible for significant sized vendor sales and consulting teams and has been responsible for a number of multi million pound software implementations projects.

In addition, Brian has experience in leading marketing, solution design and bid management teams as well as significant experience of working for US based software companies operating in the global market.

 

Contact Brian now so that he can learn about you and your situation and explore with you how you could use our capabilities to help your people achieve superior business performance.

 

text + 44 7968 066 165

http://uk.linkedin.com/in/brianmale

 

Monika Kozlowska MA, BA Head of Sales Strategy and Sales Enablement

 

Monika is a Certified CustomerCentric Selling® Trainer and Ambassador specialising in client-focused sales methodology.

Monika is a highly accomplished specialist in sales strategy and value-focused communication with a proven record of driving sales transformation and performance enablement. Her approach is grounded in real-world experience, ensuring every session delivers practical tools that elevate both individual capability and organisational success. She complements advanced sales methodologies with programmes for emotional intelligence and storytelling to help teams achieve measurable, sustainable growth.

Monika has over 18 years of international experience leading enablement programmes for global organizations headquartered in the UK, Asia, and the USA including Honeywell, Intermec and NICE.

She trains hundreds of professionals each year – from specialists to senior leaders – helping them strengthen their confidence, sharpen their sales conversations, and master the art of influencing with authenticity. Her workshops are known for being dynamic, interactive, and results-driven, empowering participants to communicate value with clarity and impact.

 

Monika holds degrees from prestigious universities in Poland and the United Kingdom, with a background in modern languages, communication, and international business law. Her strong academic foundation is complemented by extensive hands-on experience designing and delivering enablement programmes for global organizations.

 

Certifications & Expertise

  • Certified Make a Point® Presentations Trainer – specialist in demonstrating value, leading value-based conversations, and creating engaging, story-driven presentations that connect with audiences

  • Certified Practitioner in Emotional Intelligence (EQ-i 2.0 & EQ 360) – experienced in delivering EQ assessments and developing transformative programmes, including Emotional Intelligence and Stress Resilience in Business

  • Certified in CRM and Sales Enablement Tools, including Salesforce and other advanced enablement platforms that enhance sales productivity and client relationship management

  • MA in Bilingual Translation & BA in International Law

 

Specialisms

  • CustomerCentric Selling®

  • Storytelling

  • Sales Processes 

  • Objection Handling and advanced conversation techniques

  • Sales Enablement & Social Selling Strategy

  • Presentation Skills – engaging audiences through narrative and visual impact

  • Emotional Intelligence & Stress Resilience for leaders and teams

  • Social Selling 

Contact Monika

Andreas Waltenspiel

Andy Waltenspiel “Connecting the dots – connecting people”
Managing Director at Waltenspiel Management Consulting

“Success comes from standing out – not from fitting in”

Andy leads “Waltenspiel – Connecting the Dots”, a boutique consultancy that works with outstanding thought leaders and innovators. He advises executives of Telco and TV companies on how to STAND OUT in go-to-market & sales, innovation, leadership & public speaking.

Andy has been at the interface of technology and sales for more 25 years and has seen the industry from multiple angles in roles of procurement, partnerships and business development.

Prior to launching his own company he was Head of Procurement and Device Strategy at Sky Germany, negotiating supply contracts with partners as well as defining the technology strategy together with CTO organisation. Subsequently he led global partnership for Nagra Kudelski, working with Tier 1 Telco and payTV operators in Europe, managing over 100 different partners and generating $50m yearly revenue from negotiated Software licensing deals. In his role of Director Business development EMEA for Samsung’s STB and Gateway division he was in charge of architecting and negotiating deals multi-million Dollar deals with e.g. Vodafone Group and Liberty Global.

Andy holds both, a diploma in Physics as well as a diploma in Business Administration and was a visiting fellow of MIT Sloan School of Management, Cambridge/MA and Harvard Business School, Boston/MA. 

He is well-known for his engaging and energetic moderations at leading conferences, events & discussion panels. He produces the “Hidden Champions” and “The Trailblazers”, two cinematic video series featuring high potential companies, the “Connecting the Dots” interview series with Senior Execs and he organizes not to-be-missed industry networking events.

He’s also been the founder and passionate player of an improv comedy theatre group for 8 years.

Andy is an experienced CCS® Practitioner & Coach

 

Andreas Waltenspiel – Managing Director

Mobile: +4915164519360
Email: andreas@waltenspiel.de
www.waltenspiel.de

Toby Jackson - Practice Director Consulting and Coaching

Toby leads the Consulting Practice having spent seventeen years in international Private Banking before setting up his own consultancy in 1995.

Since its formation in 2002, Toby has been  worked as a professional Workshop Manager and Implementation Consultant for the CustomerCentric Selling® Programme.

 

Toby brings to his consulting and  coaching a background of an international law degree, seventeen years in banking, dealing primarily with international private clients, and twenty years' running his own practice in a variety of consulting roles, the last fifteen of which with a focus on coaching executives, as well as workshop managing and implementing processes and methodologies.

 

He has experience of international/cross-cultural issues, having an international personal and business background.

 

He holds a postgraduate diploma in Business and Executive coaching, is an Associate Member of the Association for Coaching and works to the Association's code of ethics.

 

He specialises in helping the Clients of the VEM™ skills database application with their process definition and implementation programmes and he has undertaken a range of consultancy roles and business activities helping to deliver consultancy, methodology and training programmes.

 

Contact Toby now so that he can learn about you and your situation and explore with you how you could use Business Performance Accelerators from BKC together with the VEM™ skills database application capabilities to help you and your people achieve superior business performance.

 

text + 44 7968 066 165

Elva Pearson - Head of Innovation

Elva has spent a total of 25 years in business, mainly in the aggressively competitive IT industry leading sales forces, marketing, telesales and senior management teams both within the UK and internationally.  Working for some of the biggest names in business such as Dun and Bradstreet, Dell and most recently McAfee Security as Vice President.

 

Elva is a Director of Learning Partners, one of our Partners.

 

During her career, Elva has managed sales strategies for both direct and indirect business models, with proven ability and vast experience in implementing complex multi-layered, strategic sales techniques and methodologies.  She has created and implemented methodologies to drive change and consistently monitor performance and results.

 

She is skilled at understanding and creating go-to-market sales coverage models in order to maximise revenue with limited resources.  Her years in sales and sales leadership have provided her with skills in selling at the highest levels within large global corporations.

 

Elva has been involved with many business mergers and successfully worked through the challenges of cultural, staff, product and directional changes during these challenging periods. 

 

One of her most interesting business challenges occurred after the fall of the Berlin Wall.  Elva was involved with the World Bank in helping the Eastern Bloc countries (Russia, Hungary, Czechoslovakia, Poland) gain the funding and knowledge to buy business technology to make them competitive in the global markets.  She was one of a small team of business advisors at the vanguard of this historic, challenging and complex initiative.

 

Elva has a deep knowledge of the sales environment through years of practical application and brings a wealth of experience and creativity to all her engagements including implementing CustomerCentric Selling®.

 

text + 44 7968 066 165

http://uk.linkedin.com/in/elvapearson

Venessa Moffat - Head of Strategy Consulting

Venessa has an MBA and BSc (Hons) and leads our Strategy Practice.

 

She is experienced and qualified in the formulation and implementation of strategy in major technology organisations and is the founder of the Wellness organisation Agile Momentum, one of our Partners.

 

Prior to this, Venessa worked in the technology industry for 20 years, holding positions such as Senior Marketing Director, Product Marketing Director, IT Manager, Head of Projects.

 

Some of her key achievements include:

 

  • Built professional services practice (technology industry) – from running at a loss turning over £500k, to turning over £2m at 20% profit

  • Collaborated with CEO to construct €330m worth of business cases, which were all approved by the board

  • Worked with a concept gym – doubled revenue for two years running

  • Created new product development process for international technology company

  • Led strategy development teams in multiple organisations

  • Launched new products in various markets

  • Owned competitor analysis and business intelligence functions

  • Managed all aspects of IT and network infrastructure for a software company

 

text + 44 7968 066 165

http://uk.linkedin.com/in/venessamoffat

Anton Koekemoer - CTO

Anton has the key role of designing and building our technology to deliver the business capabilities demanded by you, our customers.

 

Text + 44 7968 066 165

 

text + 44 7968 066 165

Let's talk.

If you want to help your people achieve superior performance, through skills and talent development, process improvement and a skills database, then get in touch now.

Please fill out the email form, submit and we will get back to you.

Or, if you prefer, email John: jb@bkc.net or text us on + 44 7968 066 165

Copyright©2025 Business Performance Accelerators Limited. Registered Office: Suite 1b 18 Crendon Street High Wycombe Bucks HP13 6LS. UK. 

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